Support made simple
Easily find the answers you need with our comprehensive help resources.
How do I get started quickly and easily?
Learn the basics, from customizing project templates, how the interface works, how to configure the core settings to create something unique, to fine-tuning the AI or integrating your own conversation platform.
How do I connect my NLP platform using an Orchestration Server?
This guide provides information on how to connect to a Natural Language Processing (NLP) platform via an Orchestration Server.
How do I connect my Assistant to my custom UI using API Keys?
The easiest and most secure way to connect your Digital Assistant to your custom UI is using the web API keys method.
What is the Generative Conversation Skill and how does it work?
With the Generative Conversation Skill, you can use ChatGPT to easily create a persona for your Digital Assistant by providing custom prompting, knowledge snippets, and more, which are then used to create engaging generative conversations.
Can I use gesture markup to customize my Assistant's behaviour?
Your Digital Person’s behavior can be adjusted using hashtag gesture markup inserted directly into a corpus. This is a fantastic way to add further fine-tuning to your Digital Person should you require it at some points in your conversation
How do I embed my Assistant in my website?
You can host a Digital Person as a widget on your website by embedding a code snippet into your website’s HTML code. This does not require custom development and is the fastest way to integrate a Digital Person into your company’s existing online assets.
Can I display content cards in my conversation?
The default user interface through Studio provides the opportunity to make conversations multi-modal through supplemental content and displays known as ‘Content Blocks’.
How do I connect my own content?
Soul Machines Digital People can be connected to various conversational content providers, including GPT from OpenAI or your own fine-tuned LLM using our Skills API.
Most common support questions
Most asked
Building your AI Assistant
You can learn how to get started building an AI Assistant and connecting them to your own conversational content in our article Getting Started With Soul Machines Studio. Additionally, our Knowledge Base and Developer Documentation are great resources for you to begin with!
You can integrate services through a conversation platform with an existing out-of-the-box Integration (e.g. Google DialogFlow, OpenAI ChatGPT, Microsoft Co-Pilot etc). Alternatively, you can integrate custom conversation systems and functionality by building a custom Skill.
If you’re using the Generative Conversation Skill then you’ll need to instruct GPT using the Additional Prompting field. Information about your company / product can be added as Knowledge Snippets. Refer to the Generative Conversation Skill documentation for more guidance.
The easiest way to show images / youtube videos / external links is to use the Content Card Skill and include the url to the content directly in your response. We have additional guidance on prompt engineering for displaying content cards in the Generative Conversation Skill.
Speaking to our AI Assistants
You can speak with any of our AI Assistants for free by visiting our homepage and selecting from the range of AI Assistants available there. We have a wide range to choose from. Click on the (i) button shown on each AI Assistant to get started!
Quick help
Plans & Pricing
You can manage your subscription by navigating to Account & Team inside Soul Machines Studio.
Head to the Account & Team page to upgrade your subscription.
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